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We offer free shipping on orders over $100. Orders are processed within 1–2 business days and typically arrive in 5–10 business days, depending on your location. You’ll receive tracking details via email once your order ships.
Absolutely. If your pet isn’t loving it, we offer 30-day returns or exchanges on most unused items. Just contact our support team and we’ll make it easy for you.
Yes! At Pawooh, we only stock products that meet high safety and quality standards. Most of our items are tested by vets or real pet parents just like you, so you can shop with confidence.
Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link anytime to check the status of your delivery. If you have any issues, our support team is happy to help.
Currently, we ship within [your primary country, e.g., the U.S.], but we’re working on expanding to more countries soon. If you’re outside our shipping zone, drop us a message — we’ll try our best to assist.